Feature

Turn your bench into a scan-and-go production line.

Name: Technician Portal
Brand: iLab

Every technician gets a personal work board - Available, In Progress, Done - built from the production roles you've assigned them, so they always know what to pick up without walking the floor to ask. A single QR scan opens a case or claims an eligible role, and completed work logs feed straight into your production and cost records.

Why labs use Technician Portal

No more "what's next" questions

Each technician's board only shows work eligible for their assigned roles and the case's current stage.

Production tracked without extra data entry

Scanning a case to start or finish a role logs the transition automatically, building a work log of start time, end time, and price per unit.

Accountability by design

Every technician works under their own login, so role assignments, status changes, and work history always attach to the right person.

What Technician Portal gives your lab

Personal work boardAvailable, In Progress, and Done columns built from each technician's assigned production roles and what stage every case has reached.

Two-scanner workflowOne scan opens a case to review; a second checks eligible roles on that case and assigns one in a tap.

Guided status transitionsTechnicians can only move a task through the statuses the workflow allows from its current state, with a one-tap action to close out a shift.

Work logs for costingEvery completed role logs its case, restoration, start and end time, and price per unit, feeding directly into production cost tracking.

Driver trip scanningEmployees with a driver role get scan-to-start and scan-to-deliver actions plus a clinic directory with contact details and map links.

Common questions about Technician Portal

Can a technician see cases outside their assigned role?

Only what's eligible for their production role and ready at the case's current stage - the board doesn't show every case in the lab.

What happens if a technician scans the wrong case?

The scan applies immediately - there's no undo or confirmation step - so correct the status directly in Lab Admin rather than rescanning.

Do technicians see their pay in the portal?

Only indirectly - they can only reach salary or dues records by opening a supported payment notification, not through a regular navigation tab.