Keep every conversation attached to the case it's about.
Replace scattered calls and messages with case-specific comments and team chat, so context travels with the work instead of getting lost.
Why labs use Communication
Fewer back-and-forth calls
Resolve questions in writing, attached to the case, instead of repeating context over the phone.
Context stays with the case
Every comment and file lives on the case it belongs to, so anyone can catch up without asking around.
Faster fixes when something's off
Flag an issue directly on the case and get the right person's attention immediately.
What communication tools give your lab
- Case-specific commentsLeave notes and questions directly on a case, visible to everyone working on it.
- Integrated team chatMessage technicians and coordinators without leaving iLab.
- Real-time notificationsGet notified the moment a case you're following gets a new comment or update.