Refund Policy

1. Payment Processing

All payments for ilab.dental are processed securely by Paddle.com , our merchant of record. Paddle appears on your receipt, handles billing, taxes, refunds, and chargebacks.

2. Refund Eligibility

14-day statutory cooling-off period (EU/UK via Paddle) + UAE rights for defects anytime.

We comply with UAE Federal Law No. 15/2020 on Consumer Protection: refunds/repairs/replacements for defective, non-conforming, or misrepresented services (e.g., major bugs preventing use).

After 14 days, refunds only where required by UAE law or Paddle discretion.

3. Eligible Refund Reasons

Refunds may apply if:

Service fails to work as described despite troubleshooting.
Repeated technical issues materially impact use.
Charged in error or confirmed fraud.
UAE statutory rights: defective service, non-conformity to specs, or misrepresentation.
Paddle handles all refunds at their sole discretion (case-by-case, no abuse/fraud).

Refunds denied for abuse, fraud, or extended use.

4. Non-Refundable Items

No refunds typically for:

Requests >30 days (unless UAE law applies).
Change of mind after significant use.
Issues due to your setup/third-parties.
"No refunds" signs/disclaimers invalid under UAE law for faulty services.

5. How to Request

Email support@ilab.dental within 30 days with:

Name/email from purchase.
Order number/date.
Issue description + evidence.

Or use the refund link in your Paddle receipt at paddle.net .

6. Processing & Timing

Issued to original method via Paddle (cards: 3–5 days; up to 10).
Access ends post-refund. UAE law requires reasonable timelines/original method where possible.

7. Subscriptions

Cancel anytime; access until period end (no prorated refunds unless UAE law).
Statutory cooling-off/rights honored.

8. Disputes & Chargebacks

Contact ilab.dental support first or Paddle at paddle.net for refunds. Chargebacks delay resolution and may incur fees. UAE complaints: consumerrights.gov.ae .

Last Updated: March 15, 2026